Okay

Welcome to Mesacreativa Support Forum!

Support requests are being processed on business days from 10:00 to 18:00 (GMT +1) (excluded, of course, saturday and sunday), within 24h/48h in the order they were received, please include the website URL + detailed information about your problem (with screenshots if possible).


I answer all tickets in the order in which they are received, oldest first. This means that every time you send an email your ticket is bumped to the back of the queue.


NB: Before to open a ticket be sure you've made backups of your files, i'm not responsabile to data loss.



I can help you with:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new software versions



I can't help you with:

- WordPress general howto's (please, use wordpress.org for that)

- Customization and installation services

- Support for third party software and plug-ins

- Individual server issues



Purchase verification

It's required to verify your purchase while submitting ticket (put your unique purchase code in the form). I can only provide support to verified tickets.